find out how our salad website protects your personal information

Date Last Modified: February 19, 2025

We respect and value your privacy. This Privacy Policy describes (i) the information we collect from you when you visit our website www.salata.com or download our app (the website and app, together, “Website”) and visit our restaurants, (ii) how we use that information, and (iii) under what circumstances we disclose it. It will also give you more information about how to manage the personal information that you provide to us and your rights and privacy choices. This Privacy Policy should be read in conjunction with the Terms of Service located on the Website.

the information we collect

When you use our Website or visit our restaurants, we may receive and collect certain information. The information that we may receive and collect depends on what you do when you visit our Website or restaurants.

automatically collected information

Some information is automatically received and sometimes collected from you when you visit our Website. This information may include some or all of the following items: the name of the domain and host from which you access the Internet, including the Internet Protocol (IP) address of the computer you are using and the IP address of your Internet Service Provider; the type and version of Internet browser software you use and your operating system; the date and time you access our site, the length of your stay and the specific pages, images, video or forms that you access while visiting the site; the Internet address of the website from which you linked directly to our Website, and if applicable, the search engine that referred you and any search strings or phrases that you entered into the search engine to find this site; and demographic information concerning the country of origin of your computer and the language(s) used by it.

We use this information to monitor the usage of our Website, assess its performance, ensure technological compatibility with your computer, understand the relative importance of the information provided on our Website and conduct statistical analyses on visitors’ usage patterns and other aggregated data. We also want to better understand the interests of our users in order to customize the user experience on the Website and/or other sites users may visit, including through behavioral advertising on our Website as well as other sites, including on social media.

When using your mobile device to visit or use the Website, then additional categories of information that we collect may include:

Your name associated with your mobile device
Your telephone number associated with your mobile device
Your geolocation
Your mobile device ID information

information collected via cookies and other web technologies

“Cookies” are small files or records that are placed on your computer’s hard drive to distinguish you from other visitors to our Website. The use of cookies is a standard practice among websites to collect or track information about your activities while using our Website. A cookie may enable the website owner to track how a visitor navigates through its website and the areas in which they show interest. Information gathered may include date and time of visits, pages viewed, time spent at the site, and the website visited just before and just after a visit to our Website.

Cookies can be set to expire: (1) on a specified date; (2) after a specific period of time; (3) when a transaction has been completed; or (4) when a user turns off his/her Internet browser. A cookie that is erased from memory when a visitor’s Internet browser closes is called a “session” cookie. Cookies that expire based on a time set by the Web server are called “persistent” cookies.

Our Website may use both “session cookies” and “permanent cookies.” Most people do not know that cookies are being placed on their computers when they visit our Website or most websites because browsers are typically set to accept cookies. You can choose to have your browser warn you every time a cookie is being sent to you or you can turn off cookie placements. If you refuse cookies, there may be parts of our Website that may not function properly.

information collected using pixel tags or clear GIFs

Pixel Tags or Clear GIFs, also known as Web Beacons or Web Bugs, are transparent graphical images placed on a website. We use these items on our Website to permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

social media pages

We operate social media pages on third party networks. When you visit our social media pages, data is processed both by us and the applicable social media provider. Social media providers are unaffiliated with us, and we are not responsible for the content or privacy practices of social media providers. Social media providers have their own terms of use and privacy policies, and we encourage you to review those policies whenever you visit their websites or interact with their platforms.

information you may actively submit through our website

For most of the browsing on our Website, we neither require nor collect “User Information” (for example, your name, address, phone number, e-mail address, and credit card information). You can browse our Website and take as much time as you want to review our services without having to submit such User Information. In the following instances, however, we do need you to actively submit User Information when: (1) you want to contact us via electronic means or website submission; (2) you purchase a gift card or check the balance of a gift card; (3) you utilize online ordering; (4) you utilize online reservations; (5) you enter a contest or sweepstakes; or (6) you join our customer loyalty programs and/or email lists. E-mail or other forms of electronic communication, including website submission, are not ever fully secure or error-free. We therefore cannot guarantee absolute security of your data, and we are not responsible for processes and networks that we do not control. Users assume the risk of security breaches and the consequences resulting from them. Please be careful in deciding what information you send to us via email or over the Internet.

financial incentive disclosure

We have implemented a loyalty program that allows consumers to earn points from their initial sign-up as well as from their purchases. The points can then be redeemed for cash credit or discounts once certain tiers are reached. Additionally, we may also offer free food items to the top-tier members in the loyalty program. For more information, visit https://www.salata.com/rewards. We may adjust the terms of participation from time to time. Our collection of certain personal information about you allows us to operate the loyalty program. Any rewards, discounts or free items that are offered as a result of your signing up for our loyalty program or downloading the mobile application are based upon our reasonable determination of the value that we receive from collecting and retaining personal information about you in connection with operating our business. The estimated value considers a variety of factors, including, without limitation, our expenses incurred in collecting and processing the information, our expenses incurred in providing rewards to you, and the estimated marginal increase in revenue that we may derive from information related to a specific loyalty program participant.

information you may actively submit in our restaurants

When visiting our restaurants, we collect “Customer Information” (for example, your name, address, phone number, e-mail address and payment card information if applicable) when: (1) you dine with us and pay with a payment card; (2) you want to fill out customer comment cards; (3) you enter a contest or sweepstakes; or (4) you join our customer loyalty programs and/or email lists.

security

We strive to maintain internal controls and procedures to ensure that the Information (as defined below) you share with use is handled in a safe, secure and responsible manner. Whether you are making purchases on our Website or in our restaurants, we have security measures to help protect against loss, unauthorized access and alteration of the information in our control. We will only disclose such Information to employees and authorized service providers who require such information for the purposes described in this Privacy Policy. Our databases are protected by physical, technical, and procedural measures that restrict access to authorized person in accordance with this Privacy Policy. Although no data transmission over the Internet can be guaranteed 100% secure, and we cannot ensure against any loss, misuse, unauthorized disclosure, alteration, or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. Our information systems are maintained behind a firewall to isolate them from access by other networks connected to the Internet, and access to Information is granted only to employees who need the information to perform a specific job.

Because your credit card security is a high priority, we have taken numerous steps to ensure your payment information is processed confidentially. Our Website use is secured during transmission using industry standard e-commerce security technology such as Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. Once this User Information is received by us and/or our third party processing merchants, it is stored in a format that is masked and/or encrypted.

We understand if you do not feel comfortable sending your credit card information to us over the Internet and are more than happy to accept your payment when you visit us at one of our restaurant locations or via the phone.

We also strive to ensure that our restaurants operate in a safe and secure manner. Accordingly, we install security cameras in our restaurants which may capture your images and movements when you visit our restaurants. We utilize the services of a third-party service provider to capture and analyze the footage on our behalf, and such analysis may be done with the assistance of artificial intelligence tools.

personal information about children

Our Website is targeted primarily for use by adults. We do not currently market to or create special areas for use by children. Accordingly, we do not knowingly collect age identifying information, nor do we knowingly collect any personal information from children under the age of 13 years. However, we hereby advise all visitors to our site under the age of 13 not to disclose or provide any personally identifiable information on our Website. In the event that we discover that a child under the age of 13 has provided personally identifiable information to us, in accordance with the Children’s Online Privacy Protection Act (please see the Federal Trade Commission’s website at www.ftc.gov/kidzprivacy for more information about this Act), we will delete the child’s personally identifiable information from our files to the extent technologically possible.

e-mail communications

When you send an email to us, or provide your email address to us, you are communicating with us electronically and consent to receive communication from us electronically. We may retain the content of the email, your email address, and our response in order to service your needs. We may use the data that you provide to send you email or correspondence via other means.

how we use and share user information and customer information

We may use User Information and Customer Information (collectively, “Information”) that you actively submit to better assist you when you visit or call us again and to send you special offers for our restaurant services that may be of interest to you. We do this by general marketing communications for our services, including by regular mail and e-mail, (collectively, “Marketing Communications”). Unless you “opt-out” through opportunities available to you through our Marketing Communications, we may send you Marketing Communications. You may also “opt-out” of future Marketing Communications by following the instructions provided in this Privacy Policy under Access to and Managing Your User Information.

Except where we otherwise obtain your express permission, we share your information with third parties only under the limited circumstances stated below:

We may need to disclose information to satisfy legal obligations and compliance requirements under laws and regulations applicable to us and our restaurants.
Information is subject to disclosure in response to judicial or other governmental subpoenas, warrants and court orders served on us in accordance with their terms, as otherwise required by applicable law, or in response to requests by law enforcement;
Information is subject to disclosure to protect our rights or property, protect its legitimate business interests, to enforce the provisions of our Privacy Policy and Terms of Service, and/or to prevent harm to you or others;
Information may be disclosed to and exchanged with carefully selected third-party service providers in order to provide services to you, such as to fulfill gift card orders (U.S. Postal Service, Canada Post, or other delivery companies we or you select); fulfill online orders and deliveries (for example, DoorDash); provide customer service; send or email Marketing Communications; provide personalized and targeted offers, maintain our customer loyalty program, user accounts and database and other programs; monitor the activity of our Website and restaurants; conduct surveys; and administer contests or sweepstakes.
Information may be disclosed to process credit card transactions. In this case these transactions are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process your order. In addition, we may disclose Information to third parties to verify the authenticity of any financial transaction involving our company or its subsidiaries.
Information may be disclosed and transferred if our company or its business is sold or offered for sale to another company or person(s), if a petition for relief under the United States Bankruptcy Laws is filed by or against us, or if we become subject to an order of appointment of a trustee or receiver.

how we retain information

We retain the information we collect for so long as reasonably necessary to fulfill the purposes for which the information was collected and to perform our contractual and legal obligations. We will retain personal information required to comply with privacy requests, to manage active accounts, as required by law, in order to resolve disputes, or to enforce our agreements. We may also retain copies of information for disaster recovery purposes, to prevent fraud or future abuse, or for our legitimate business purposes.

Notwithstanding the generality of the foregoing, we store email addresses until the user requests to be unsubscribed or removes themselves through any self-service tools offered to the user.

linking to third-party website

When you click on links on our Website that take you to third-party websites, you will be subject to the third parties’ privacy policies. While we support the protection of privacy on the Internet, we cannot be responsible for the actions of any third-party websites. We encourage you to read the posted privacy statement of any and every website you visit, whether you are linking from our Website or browsing on your own.

access to and managing your information

We are committed to facilitate the exercise of your rights granted by the laws of your jurisdiction, which may include the right to request the correction, modification or deletion of your Information and the right to opt out of the sale of your Information (as applicable) or the receipt of future Marketing Communications. We will do our best to honor your requests subject to any legal and contractual obligations.

If you would like to make a request, cancel your account or request we delete or no longer use your account information, you may:

Delete your account or make changes to any user profile information connected to your account;
Send an e-mail with your request and current contact information to contact@salata.com;
Call us at 1-844-725-2821 ext. 127;

Send a request in writing with your current contact information to:

Salata Corporate HQ
16720 Park Row Drive
Houston, Texas 77084

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate the specific nature of your request. If you want to “opt in” or “opt out” of receiving Marketing Communications, specify what type of Marketing Communication (e.g., e-mail or direct mail) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request. We will take appropriate steps to implement your request, but due to production, mailing and system timelines, it may take up to 10 business days for e-mails or 30 calendar days for mail. Until that change takes effect, you may still receive or not receive Marketing Communications from us.

You may also “opt out” of receiving Marketing Communications from us by clicking on the “unsubscribe” link on the communication.

16720 Park Row Drive
Houston, Texas 77084

Also, please note that even though you may have “opted out” of receiving Marketing Communications, you may still receive business-related communications. Please be aware that “opting-out” of certain third party use may prevent us from providing certain services that you request.

You may be able to disable Cookies through your browser settings, but if you delete or disable Cookies, you may experience interruptions or limited functionality in certain areas of the Website.

California privacy rights and disclosures

California Consumer Privacy Act disclosure: If you are a California resident, under the California Consumer Privacy Act (CCPA), effective on January 1, 2020, you have the right to request:

The categories of personal information (including sensitive personal information, if applicable) we have collected about you;
The categories of sources from which the personal information is collected;
The business or commercial purpose of collecting or selling personal information;
The categories of third parties with whom we share or sell personal information;
The categories of personal information about you that we have disclosed for business purposes; and
The specific pieces of personal information we have collected about you.

Additionally, you have the right to request deletion of your personal information, correction of any inaccurate information, the right to opt out of the sale or sharing of your information (if applicable), and the right to not be discriminated against for exercising any of your CCPA rights.

In the twelve (12) months preceding the effective date or “last reviewed” date, if later, of this Privacy Policy: we have shared (as defined under CCPA) consumers’ personal information in the context of cross-context behavioral advertising; and we and/or our franchisees may have collected or received from our customers, users, employees and third parties in connection with providing our services, information about California consumers in each of the following categories and disclosed the information to our service providers for business purposes:

Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers
Any categories of personal information described in subdivision (e) of Section 1798.80, such as credit card and debit card information
Characteristics of protected classifications under California or U.S. federal law
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
Biometric information
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement
Geolocation data
Audio, electronic, visual, thermal, olfactory, or similar information
Professional or employment-related information

Any sensitive data we collect is used only for a business purpose and not for the purposes of inferring characteristics of a consumer.

Please note that Salata franchisees are independent parties and may have collected data from California consumers independently from Salata Corporate.

Salata does not sell personal information for monetary consideration under CCPA. The provision of personal data to our third party providers is in their capacity as a service provider or under Section 1798.140(t)(2)(A) of the CCPA. In the event that the use of cookies and other similar technologies as described in this Privacy Policy constitutes a “sale” under CCPA, you may opt out of the use of such cookies by clicking on the “Do Not Sell My Personal Information” on our home page.

To make a CCPA request, please follow the instructions described above under “access to and managing your information.” In addition to reaching us via the contact information set forth above, you may submit your request using our website form located at https://salata.com/contact-us and choose “Technical Support” from the dropdown menu. Our toll-free number is 1-844-725-2821 ext. 127. If the information you provide through these processes is insufficient to verify your identity and assess your privacy request, we may need to ask for additional information. You may also designate an authorized agent to make a CCPA privacy request.

California Do Not Track Disclosure: Our Website utilizes a tool designed to detect and honor Global Privacy Control signals from visitors to our Website in a frictionless manner. If the Website detects a Global Privacy Control signal, the user will see a message stating so when the user clicks on “Do Not Sell or Share My Personal Information” from the Website cookie banner or opens the cookie settings.

what you need to do to protect your information

You have several options when deciding how you can best protect your Information. One option is simply not to volunteer it. As stated above, this approach would allow you to still visit our Website and restaurants – although it will prevent you, for example, from ordering gift cards on-line, providing us with your comments or questions relating to our restaurants, or utilizing online ordering and reservations. Please secure your login credentials and do not share them with others. The Federal Trade Commission’s website, www.ftc.gov, also offers useful information about how to protect personally identifiable information provided to a website.

what to do about suspected violations of this privacy statement

If at any time you believe we have not adhered to the policies and principles set forth in this Privacy Statement, please notify us using the contact information provided below. We will make all commercially reasonable efforts to promptly respond to your concerns.

changes to privacy policies

Our Privacy Policy is subject to change from time to time, so we suggest that you review the current Privacy Policy at the start of each visit to our Website. Unless we clearly express otherwise, we will use Information in accordance with the Privacy Policy under which the Information was collected. YOU ARE HEREBY ADVISED THAT YOUR CONTINUED USE OF OUR WEBSITE CONSTITUTES YOUR ACCEPTANCE OF ANY AMENDMENTS TO AND THE MOST RECENT VERSION OF THIS PRIVACY STATEMENT.

questions or comments

If you have any questions or comments concerning our Privacy Policy, please contact us:

Send an e-mail with your request and current contact information to contact@salata.com;
Call us at 1-844-725-2821 Ext. 127;
Send a request in writing with your current contact information to:

Salata Corporate HQ
16720 Park Row Drive
Houston, Texas 77084